Refund Policy

We're committed to your success. If we don't deliver as promised, we'll make it right.

Our Commitment

Hypebrand Private Limited (trading as DayZero Agency) stands behind our work with a comprehensive satisfaction guarantee. We are committed to delivering high-quality MVP development and pitch deck services that meet your specifications and expectations.

30-Day Money-Back Guarantee

If you're not completely satisfied with our delivered services within 30 days, we'll work with you to make it right or provide a full refund.

Refund Eligibility and Conditions

Full Refund (100%) - LaunchPad Projects

You are eligible for a full refund if:

We fail to deliver a functional MVP within the agreed timeline (21 business days)
The delivered product fundamentally fails to meet the core specifications outlined in your project brief
Major functionality is completely missing or broken beyond reasonable repair
We breach our service agreement in a material way
Request is made within 30 days of project delivery date

Partial Refund (25-75%) Scenarios

Partial refunds may be considered for:

Minor features missing that can be completed within 7 business days (25% refund)
Performance issues that significantly impact usability (up to 50% refund)
Design elements that substantially deviate from approved mockups (up to 40% refund)
Integration issues with specified third-party services (up to 60% refund)

No Refund Conditions

Refunds will not be provided for:

Change of business direction, pivot, or scope changes after development begins
Requests made more than 30 days after project delivery
Client-caused delays that extend project timeline beyond agreed dates
Third-party service failures, API changes, or external platform issues
Minor bugs or issues that are resolved within our 30-day warranty period
Subjective design preferences that were approved during the design phase
Market performance, user adoption, or business outcome expectations

Growth Partner Subscription Refunds

Monthly subscriptions: Cancel anytime with 30 days notice, no refund for current month
Unused hours do not carry over to the next month
Service interruptions: Pro-rated credit for documented downtime > 4 hours
Breach of service: Full month refund if we fail to provide agreed minimum hours

Refund Request Process

Step 1: Initial Contact

Contact our support team at refunds@dayzero.agency with:

Project ID and invoice number
Detailed description of issues or concerns
Screenshots, recordings, or documentation of problems
Preferred resolution (refund amount or alternative solution)

Step 2: Review and Assessment

We'll acknowledge your request within 24 hours
Thorough review of project deliverables and documentation
Technical assessment of reported issues
Response with resolution plan within 3 business days

Step 3: Resolution

Opportunity to resolve issues through fixes or revisions first
If refund is approved, processing within 5-10 business days
Refunds processed to original payment method (Stripe)
Final project handover and account closure if applicable

Payment Processing and Fees

Processing Timeline: Approved refunds are processed within 5-10 business days. The time for funds to appear in your account depends on your bank or payment provider.

Transaction Fees: Original Stripe processing fees (2.9% + ₹2 for Indian cards, 3.4% + ₹2 for international cards) are non-refundable as per Stripe's policy.

Currency: Refunds are processed in the original payment currency (USD for international, INR for domestic).

Dispute Resolution

If you're not satisfied with our refund decision, you may:

Request escalation to our management team
Engage in mediation through a mutually agreed third party
File a complaint with relevant consumer protection authorities
Initiate chargeback through your payment provider (though we prefer direct resolution)

Note: Initiating a chargeback without first attempting to resolve the issue through our refund process may result in account suspension and additional fees.

Refund Prevention - Our Proactive Approach

To minimize the need for refunds, we:

Conduct thorough project scoping and requirement gathering
Provide regular progress updates and milestone reviews
Offer revision rounds during development phases
Maintain open communication channels throughout the project
Provide comprehensive testing before delivery

Contact Information

Refund and Support Team

Primary Email: refunds@dayzero.agency

General Support: support@dayzero.agency

Escalations: legal@dayzero.agency

Response Time: 24 hours for acknowledgment, 3 business days for resolution

Business Hours: Monday-Friday, 9 AM - 6 PM IST

This refund policy was last updated on 7/8/2025. We reserve the right to modify this policy with 30 days advance notice to existing clients. Changes will be communicated via email and posted on our website.

This policy is governed by Indian consumer protection laws and the terms outlined in our Terms of Service. For international clients, local consumer protection laws may also apply.